RETURN POLICY
Last updated September 01, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at admin@citicfareast.co.uk to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
 
CITIC GROUP FAR EAST CAR RENTAL LTD
Attn: Returns
RMA #
Kemp House 160 City Road
London, EC1V 2NX EC1V 2NX  
United Kingdom  
Return shipping charges will be paid or reimbursed by us. 
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS    
 
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 
 
Please Note
  
     ●     A 20% restocking fee will be charged for all returns.       
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
+443300271819 
admin@citicfareast.co.uk